Activities — Terms & Conditions

These terms apply whenever you buy a ticket to an activity through Love Life Legends, hosted at our partner hotels. Last updated 8 October 2026.

1. No chance mechanic

An activity ticket is a guaranteed booking, not an entry into a lottery, prize draw, or game of chance. Once you meet an activity's requirements, buying a ticket secures your place — nothing about whether you take part is left to random allocation. Activities are entirely separate from, and operate under different rules to, the Love Life Lotto and Love Life Legends draws described in our general Terms & Conditions.

Ticket prices are set individually for each activity and shown before you buy. Active members receive a 25% discount off the price shown to everyone else.

2. How you join: age groups and ID checks

Every activity can be joined as All 18+ Ages. This needs no ID check, so you can join and start straight away, but you must be 18 or over, and you confirm that when you buy. You'll be grouped with other legends who joined the same way.

Some activities also let you join through an age group. To do that you complete a one-time check of your age and gender: you upload a photo of your ID along with a current photo of yourself, so we can confirm the two match. An administrator reviews it and approves or rejects it. Once approved, it's reused for every future activity you buy, and you won't be asked again. Both photos are permanently deleted from our systems the moment they've been reviewed, whatever the outcome; only your confirmed date of birth and gender are kept. You'll be grouped with other legends who joined through the same age group.

A few activities set a gender requirement to bring together a particular group of legends for that experience. Because gender is only known from a verified account, every way of joining those activities needs the ID check. If you don't meet an activity's requirements, you won't be able to buy a ticket to it (if you're already verified), or your ticket will sit unmatched and unable to proceed (if verification finds you don't meet them after your purchase). In either case, contact us: we can move you to All 18+ Ages where that's possible, or discuss credit or a refund.

You can hold only one place in the same activity at a time. If a second payment for the same activity is made while you already hold a place, it is refunded in full automatically. You may buy again once your earlier place has ended.

You may take on an activity up to one rank above your own current AristoCOZY Rank, or anything at or below it. Complete more activities to rank up and unlock higher-ranked experiences.

3. Your group

An activity listing stays open indefinitely. Once enough legends are waiting to fill an activity's group size, we automatically form a group from whoever has been waiting longest, and a group chat opens for the group to coordinate in.

At checkout you can instead choose to lead your own group. This opens your group chat immediately, without waiting in the queue, and gives you a code to share with friends so they can join your group directly when they buy their own ticket.

Members agree a time and place in the group chat, and any one member can then set it. Once a time is set, no more people can join that group, and a time can be set even if only one legend is in the group. We then email every member an entry pass, coloured by the activity's rank, to show hotel staff or security on arrival. Staff can check it online, and it stops being valid if you exit the activity.

You can't change to a different group once you're in one. You may exit the activity at any time, before or after a time is set. Exiting takes you out of the activity and its group chat, and you can't return to that group. If everyone in a group exits, the group's chat is cancelled; otherwise it carries on for those who remain. A group's chat is also cancelled if nobody in it has been active on the platform for 30 days.

Exiting does not trigger an automatic refund. Our team reviews every exit and, depending on the situation, will follow up with credit toward a future activity, put you back in if you exited by mistake, or arrange a refund if you ask for one — see section 6.

4. Tasks

Each activity has its own set of tasks, kept hidden until you've been placed in a group — part of the experience is finding out what they are together. A task is completed for the whole group the moment an administrator approves any active member's photo or video proof of it. Collaboration points are personal, though: you earn a lump sum, scaled to that activity's rank, once every task has been completed on your own account — see our Terms & Conditions for how collaboration points can be spent.

5. Attendance and conduct

Activities take place in person, at a real hotel or venue, and may involve physical activity. You take part at your own risk and are responsible for your own safety and conduct, and for behaving respectfully toward the hotel, its staff, and your fellow legends. We reserve the right to remove a member from a group, or refuse further access to activities, for conduct we consider unsafe, abusive, or otherwise unacceptable.

Group chats are for coordinating your activity. Messages and uploads in them can be seen by the other members of your group and by our administrators, who may read them to support you, keep people safe, review an exit or resolve a dispute.

6. Refunds

Once a time and place has been agreed, we expect you to attend. Refunds for an activity you don't attend, or exit, are considered at our discretion — contact us via our contact page. There is currently no automated refund process for activity tickets; every refund request is reviewed and, where approved, processed individually by our team.

7. Partner perks

Some activities include a discount or pass code from the hosting hotel or a nearby venue, revealed to your group once placed. These are offered by that partner at their own discretion, subject to their own conditions, and aren't guaranteed beyond what's stated at the time.

8. Photos and the Adventurers showcase

Once a time and place has been agreed, you may share photos or videos of your activity in your group chat. Anything you upload may be reviewed by an administrator and, if approved, published publicly on our Adventurers showcase page. Only upload content you have the right to share, and that everyone recognisable in it is genuinely okay appearing publicly — you can always choose not to upload anything.

These terms sit alongside, and don't replace, our general Terms & Conditions and Privacy Policy.