Privacy Policy

This policy covers Love Life Lotto (Art Union) and Love Life Legends (Trade Promotion memberships, the Emergency Services draw, and Activities), operated by Eternitys Eternal Pty Ltd (ABN 86 660 082 986). Contact us anytime about privacy at info@lovelifelegends.world.

When you create an account, we collect your name, email address, contact number, and address. If you take on an Activity, we additionally carry out a one-time check of your age and gender when you join through an age group or a gender-restricted activity: you upload a photo of your ID and a current photo of yourself, which is reviewed by an administrator and then permanently deleted the moment that review is complete, whatever the outcome — only the confirmed date of birth and gender are kept on your account afterward.

If you sign up to our newsletter (for example on the Advantaged Legacy page), we collect your email address and keep it with the date you signed up, so we can email you the newsletter.

If you redeem an Award Points item, we collect a delivery name, address, and phone number for that redemption. If you win a prize with a cash component, we contact you directly to arrange payment — bank account details for this are collected through that direct conversation, not through the website.

Payments are handled entirely by our payment processor, Stripe — we never see or store your full card details ourselves. We do keep a reference to your Stripe customer record, which lets us process membership billing, Activity tickets, and Art Union purchases.

If you share content with us (for example, photos from an Activity or a prize stay), we may collect and use that content as described below.

When you join an Activity, you're placed in a group with its own chat. Messages, photos and videos you post there can be seen by the other members of your group and by our administrators, who may read a group's chat to support you, keep people safe, review an exit or resolve a dispute. Our administrators can also see a member's account record, including their subscriptions, payments, prize wins, Tripod Hire, Art Union tickets and Activity history, so they can look after your account and answer your questions. A group's chat is closed when everyone has exited it or nobody has been active for 30 days; closed chats are kept in our records.

Most information comes directly from you when you sign up, enter a draw, buy a ticket, or contact us. We may also receive information from your public interactions with us on Instagram, Facebook, TikTok, or YouTube.

We use your information to run memberships, draws, and Activities, process payments, allocate tickets, notify winners, provide customer service, and meet our obligations under NSW community gaming rules. We also use it for business analytics, to help us decide when and where to market and how to improve our systems.

We share information with the service providers that make the platform work — including Stripe, our payment processor, and Resend, the provider we use to send account and transactional emails. Some of these providers may process data outside Australia. Prize draws themselves are generated by our own in-house system, not a third-party service, and no personal data is shared externally for that purpose. We don't sell your information.

This site uses cookies and analytics tools to understand how it's used and to improve it. You can control cookies through your browser settings.

We may email you about new draws, memberships, and offers, and send our newsletter to anyone who signed up for it. Every marketing email includes an unsubscribe option, in line with the Spam Act 2003.

You can view your account details through your member dashboard, including pausing or cancelling an active membership at any time. To change other personal details, unsubscribe, or deactivate your account, go through the “create a new password” flow — see our Terms & Conditions for the full detail on how account changes work.

We retain account and transaction information for as long as needed to run the business, meet our regulatory obligations under NSW community gaming rules, and resolve any disputes. Activity ID verification photos are the one exception — these are deleted immediately once reviewed, as described above.

If you have a privacy concern, email info@lovelifelegends.world and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).